Your Satisfaction Is Our Priority

At Ellis & Rae, we take great pride in the quality and care behind every piece we offer. If for any reason you're not completely satisfied with your purchase, we’re here to help.

Returns

Timeframe

You have 30 days from the date your order is delivered to initiate a return. If more than 30 days have passed, unfortunately, we cannot offer a refund or exchange.

Cancellations are valid within 1 hour of placing your order.

Condition

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Process

To begin a return, email us at support@ellisraeboutique.com with your order number and a brief explanation for the return. We will reply with return instructions and the return address.

Please note that return shipping costs are the responsibility of the customer. We do not offer free returns.

Refunds

Inspection

Once we receive your return, we will inspect the item and notify you by email whether your refund has been approved.

Processing

If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund:

If you’ve done all of this and still haven’t received your refund, please contact us at support@ellisraeboutique.com.

Exchanges

Damaged or Defective Items

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at support@ellisraeboutique.com, and we’ll guide you through the process.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Once we receive the returned item, a gift card will be emailed to you.

If you have any further questions, feel free to reach out to us at support@ellisraeboutique.com. We're always here to help.